Travel is one of life's great joys. But even the most carefully planned trip can be complicated by unforeseen events. Whether it's lost luggage, cancelled flights, or a medical emergency, an unexpected mishap can turn a relaxing vacation into a taxing experience. Access America's travel insurance is designed to keep your travel on track. Our goal is to save you money, safeguard your journey, and make your vacation memorable for all of the right reasons.
Of all the times for Nancy's daughter to get the flu, it had to be before the big trip to Florida. Nancy was stuck by the bedside of a sick and disappointed child.
Luckily, Nancy purchased travel insurance plan with Trip Cancellation coverage. Nancy was fully reimbursed for all her non-refundable travel expenses including plane tickets and theme park passes.
When her daughter was feeling better, the two rebooked their trip to the big amusement park.
A 60-hour work week is the norm for Nancy, an executive whose personal digital assistant buzzes throughout the day. So, it wasn't surprising when the CEO called the night before her trip to Maui. He had scheduled a meeting with their biggest client and he needed her to make a presentation. Knowing that she was counted on, Nancy cancelled her vacation and got to work.
Nancy knew her vacation investment wouldn't be lost because she had purchased travel insurance plan with BizPack extended coverage. BizPack, an Access America exclusive, enhances Trip Cancellation coverage by adding work-related covered reasons including Required to Work.
Nancy's presentation wowed the client, and the CEO rewarded her with an extra week off.
Nancy couldn't wait to set sail on her long-awaited cruise, but first she had to fly to the port-of-call in Galveston. Eager to get going, she arrived at JFK International Airport in plenty of time. Then, Mother Nature changed her plans. A snow storm in New York shut down the airport and Nancy's flight to Galveston was cancelled.
Fortunately, Nancy purchased Access America's Classic travel insurance plan and not the insurance offered by her cruise line. Their plan would not have covered Nancy's flight because it was purchased separately from her cruise.
A quick call to Access America's 24-hour assistance hotline put her directly in touch with a personal travel representative. He worked, on her behalf, with the airline and got her on the next available flight, this time to Cozumel, to meet the ship. Unlike everyone else who was standing in line at the gate scrambling to get a new flight, Nancy was enjoying dinner at an airport restaurant (and got reimbursed later for the unexpected meal).
As the snowflakes fell over Chicago, Nancy knew her vacation to Aruba was on hold. Flight traffic at O'Hare International Airport was suspended for a day and left weary travelers spread out around the airport, waiting for the storm to pass. Nancy didn't have to wait around because she purchased Classic from Access America.
The plan came with Travel Delay protection which provided her with $150 a day, just enough to get a hotel room and a meal. Instead of lying across the floor of the airport, Nancy stretched across a queen-sized bed, waiting out the storm.
One hundred mile-an-hour winds whipped through Tahiti, knocking down trees, smashing out windows and felling power lines. A strong storm surge washed away everything that wasn't tied down. Nancy found herself in a hospital far from home, unable to manage her own care.
Access America representatives sprang into action to provide Nancy with the care she needed. Doctors and nurses from our parent company, Mondial Assistance (pronounced mawn dyaal), the world's largest travel insurance and assistance company, were dispatched to Tahiti from operation centers in the region. They found Nancy, and other customers injured in the storm, and arranged the complex process to evacuate them to a better-equipped facility in another country. The $100,000+ evacuation and the hospital bills were covered by Nancy's travel insurance allowing her to focus on her physical recovery.
Mondial Assistance physicians have personally evaluated thousands of hospitals, clinics, and medical professionals around the globe.
After stepping off the plane in Galveston, Nancy made her way to baggage claim and waited for her luggage. But after 45 minutes and no sign of her bags, she checked in with her airline and found that her bags were misrouted and wouldn't arrive for at least another day.
Without a change of clothes, or even shampoo and toothpaste, Nancy needed to shop for a few essentials. Fortunately, her Access America Classic travel insurance plan included Baggage Delay protection, allowing her up to $300 to purchase what she needed until her luggage arrived.
Thanks to Access America, Nancy's tardy luggage didn't put a damper on her first day of vacation.
Walking the crowded streets of an island paradise, Nancy stopped to buy some souvenirs to remember her Caribbean getaway. But when she reached for her wallet it was gone. Nancy was the victim of a pickpocket. Even worse, she lost her passport which she needed to re-board her ship and reenter the United States. Stuck without her passport and unable to speak a foreign language, Nancy didn't know where to turn for help.
Luckily, her Access America Basic plan included 24-hour emergency assistance. Within minutes, she was on the phone with an Access America representative who quickly put her at ease. Access America helped expedite the process for replacing her passport and pay for a new one.
Nancy imagined gazing out at the sunny Saharan horizon when she booked an African safari, but instead she found herself staring at the four walls of a hospital room. She contracted malaria from a mosquito bite. The safari was over for Nancy but she got the care she needed without paying up front, out-of-pocket costs.
Mondial Assistance (pronounced mawn dyaal), Access America's parent company and the world's largest provider of travel insurance and assistance, had previously sent a doctor to the hospital and evaluated the facility where Nancy was a patient. Access America was able to assure Nancy and her family back home that the hospital would be able to provide excellent care, and if her condition worsened, emergency medical transportation could be arranged to move her to another facility.
While Nancy recuperated, Access America arranged for Nancy's trip home and reimbursed her for the unused portion of her vacation.
Mondial Assistance is a member of the Allianz family of companies with operation centers in 26 countries.
When traveling, you never know what sort of emergency or unexpected event can occur. Access America has travel insurance plans available so that regardless of what comes up, you will be looked out for during your vacation or trip.